Your opinion is very important to us. Please e-mail us at with any feedback you may have.

If we do get something wrong we want to know about it so we can put it right. We treat all complaints very seriously and promise to deal with them fairly and promptly.

If you have a problem and we are unable to resolve your complaint internally to your satisfaction, you have a right to refer your complaint to the Financial Ombudsman Service in writing at Exchange Tower, London E14 9SR or by calling 0800 023 4567 or emailing Further information about the Financial Ombudsman can also be found on the Internet at