We are committed to supporting our customers. If you have been affected by the Coronavirus and you’re worried about the impact it will have on your finances and your ability to make repayments please call us on 0345 848 0231 or email us at customerservices@support.honeycombfinance.com. If you need more support or would like to make a forbearance request please use our webform at covid19.honeycombfinance.com.

Don’t be shy

We were created to serve you, so whatever you need – any questions, please get in touch and we'll help you in any way we can.



0800 032 3923*


0345 848 0231*


Honeycomb Finance ltd, PO Box 909, NEWPORT NP20 9NY


Your opinion is very important to us. Listening to your views helps us develop our company ethos of having customers at the heart of what we do. Please e-mail us at customerservices@support.honeycombfinance.com with any feedback you may have.

If we do get something wrong we want to know about it so we can put it right. We treat all complaints very seriously and promise to deal with them fairly and promptly, and in many cases we will resolve them straight away. Further information about our complaints handling procedures is available free of charge on request. If you have a complaint please contact us by writing to Honeycomb Finance ltd, PO Box 909, Newport, NP20 9NY.

If you have a problem and we are unable to resolve your complaint internally to your satisfaction, you have a right to refer your complaint to the Financial Ombudsman Service in writing at Exchange Tower, London E14 9SR or by calling 0800 0234 567 or emailing complaint.info@financial-ombudsman.org.uk. Further information about the Financial Ombudsman can also be found on the Internet at www.financial-ombudsman.org.uk